Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context otherwise requires:

• "akar33", "We", "Us", or "Our" refers to the akar33 online betting platform, its operators, and affiliated entities providing services at https://akar33.cam.
• "Player", "You", or "Your" refers to any individual who registers an account and uses our services.
• "Account" refers to the personal betting account registered by a Player on the akar33 platform.
• "Services" refers to all online betting, gaming, and entertainment services provided by akar33, including sports betting, live casino games, slots, togel (Indonesian traditional lottery), sabung ayam (cockfighting streams), and other gaming products.
• "Stake" or "Wager" refers to the amount of money placed on a bet or game.
• "Bonus" refers to promotional funds, free spins, cashback, or other incentives offered by akar33.
• "KYC" refers to Know Your Customer verification procedures, including identity document submission and verification.

2. Acceptance of Terms

By accessing, registering an account on, or using any services provided by akar33, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming policy. If you do not agree with any part of these terms, you must not use our services.

akar33 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. It is your responsibility to review these terms periodically. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

3. Eligibility & Account Registration

3.1 Age & Legal Capacity

You must be at least 21 years of age to register an account and use akar33's services. This is the legal minimum gambling age in Indonesia. We strictly prohibit underage gambling. By registering, you warrant that you are of legal age and have the legal capacity to enter into a binding contract.

3.2 Jurisdiction & Residency

Our services are intended for residents of Indonesia. You must be physically located within Indonesia when accessing our services. You are responsible for ensuring that your use of akar33's services complies with all applicable laws and regulations in your jurisdiction. If online gambling is prohibited or restricted in your location, you must not register or use our services.

3.3 Account Registration Requirements

To register an account on akar33, you must provide accurate, current, and complete information including:

• Full legal name (as appears on your Indonesian identity card or KTP)
• Date of birth (to verify you are 21+ years old)
• Valid email address
• Mobile phone number registered in Indonesia
• Residential address in Indonesia
• Preferred username and secure password

3.4 One Account Per Person

Each Player is permitted to register and maintain only one account on akar33. Multiple accounts (duplicate accounts, alternate accounts) are strictly prohibited. If we detect that you have registered more than one account, we reserve the right to close all duplicate accounts, void any bets placed from those accounts, and forfeit any winnings or bonuses.

4. Account Security & Verification

4.1 Password & Login Security

You are solely responsible for maintaining the confidentiality of your account login credentials (username and password). You must not share your password with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you will be held responsible for all transactions, bets, and withdrawals made using your account.

If you suspect that your account has been compromised or accessed without authorization, you must immediately notify our customer support team at [email protected] and change your password.

4.2 Identity Verification (KYC)

akar33 is required to verify the identity of all Players to comply with anti-money laundering regulations and responsible gaming standards. Before processing your first withdrawal, we will require you to submit the following KYC documents:

• Indonesian Identity Card (KTP): A clear, color photograph or scan of your valid KTP showing your full name, photograph, date of birth, and address. The document must be valid and not expired.
• Proof of Address (if required): A recent utility bill, bank statement, or government-issued document (dated within the last 3 months) showing your name and current residential address in Indonesia.
• Selfie Verification (if required): A photograph of yourself holding your KTP next to your face for identity confirmation.

We reserve the right to request additional documentation or verification at any time if we have reason to believe your account may be involved in fraudulent activity, money laundering, or violating our terms.

5. Deposits & Withdrawals

5.1 Deposits

akar33 accepts deposits through multiple Indonesian payment methods including major banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Danamon, OCBC NISP, Bank Syariah Indonesia) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposits are processed in Indonesian Rupiah (IDR).

Minimum deposit amounts vary by payment method, typically ranging from Rp 50,000 to Rp 100,000. Maximum deposit limits may apply depending on your account status and payment method. Deposits are generally credited to your account instantly, though bank transfer processing times may vary during off-peak hours or public holidays.

You may only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension and fund forfeiture.

5.2 Withdrawals

You may request a withdrawal of your available account balance at any time, subject to the following conditions:

• Your account must be fully verified (KYC completed).
• Withdrawals must be made to a bank account or e-wallet registered in your own name matching your verified KTP.
• Minimum withdrawal amount is typically Rp 100,000.
• Any active bonus wagering requirements must be completed before withdrawing bonus-related funds.
• You must have completed at least one successful deposit before making a withdrawal.

Withdrawal processing times are typically within 15 minutes during business hours (08:00-22:00 WIB on weekdays). Requests submitted outside business hours or on weekends and Indonesian public holidays (including Idul Fitri, Nyepi, Indonesian Independence Day) may experience delays and will be processed on the next business day.

5.3 Anti-Money Laundering

akar33 operates a strict anti-money laundering (AML) policy. All deposits must be wagered at least once (1x turnover) before withdrawal is permitted. Accounts suspected of being used for money laundering purposes, including unusually large deposits with minimal wagering activity, will be flagged for investigation and may be suspended or closed.

6. Bonuses & Promotions

akar33 offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotion details.

6.1 Wagering Requirements

Most bonuses carry wagering requirements (also called playthrough requirements) that must be completed before bonus funds or winnings derived from bonus funds can be withdrawn. Wagering requirements are stated as a multiple (e.g., 30x, 25x, 40x) of the bonus amount or bonus plus deposit amount. For example, a Rp 1,000,000 bonus with a 30x wagering requirement means you must place a total of Rp 30,000,000 in valid bets before withdrawal is permitted.

6.2 Bonus Eligibility & Restrictions

• Bonuses are limited to one per Player, per household, per IP address, and per device.
• Players may not abuse bonuses by creating multiple accounts or colluding with other players.
• akar33 reserves the right to void bonuses, cancel bets, and forfeit winnings if we detect bonus abuse or fraudulent activity.
• Some games may contribute differently toward wagering requirements. Slots typically contribute 100%, while table games may contribute less (e.g., 10-20% for blackjack, roulette, baccarat).
• Bonuses typically have an expiration period (e.g., 30 days, 7 days) within which wagering requirements must be completed.

6.3 Bonus Terms

By accepting any bonus, you agree to the specific terms and conditions attached to that promotion. If you do not wish to participate in a bonus offer, you may opt out by contacting customer support before making a qualifying deposit.

7. Betting Rules & Game Conduct

7.1 Sports Betting Rules

All sports bets are subject to the official result as determined by the relevant governing body (e.g., FIFA for football matches, BRI Liga 1 organizers for Indonesian league matches). Bets are settled based on the result at the end of regular time unless otherwise stated (e.g., "to qualify" markets include extra time and penalties).

If a match is postponed or abandoned, bets will generally be voided and stakes returned, except where the result has already been determined (e.g., a match abandoned at 85 minutes with a clear winner). Specific settlement rules apply to different bet types including mix parlay (accumulator bets), voor bola (Asian Handicap), Over/Under, and correct score.

7.2 Casino Game Rules

All casino games (slots, live dealer blackjack, roulette, baccarat, poker variants) are governed by the rules published by the respective game provider (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.). Game rules, paytables, and RTP percentages are displayed within each game's information panel.

Live casino games are conducted in real-time by professional dealers. Decisions made by the live dealer are final. If a technical issue occurs during a live game, the round may be voided and stakes returned.

7.3 Togel & Traditional Games

For togel (Indonesian traditional lottery), results are based on the official draw published by the relevant lottery organizer. Draw times are clearly stated, and results are published immediately after the draw. Sabung ayam (cockfighting) bets are settled based on the official result declared at the end of each match (Meron win, Wala win, or Draw).

8. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account suspension, fund forfeiture, and permanent ban:

• Fraudulent Activity: Using stolen credit cards, fraudulent payment methods, or providing false personal information.
• Multiple Accounts: Creating or operating more than one account per person.
• Collusion & Syndicate Play: Coordinating with other players to manipulate outcomes, abuse bonuses, or gain unfair advantage.
• Automated Betting: Using bots, scripts, or automated software to place bets.
• Arbitrage Betting: Exploiting discrepancies in odds across different platforms or markets to guarantee profit.
• Money Laundering: Using akar33 to launder funds or conduct illegal financial transactions.
• Underage Gambling: Registering an account or gambling if you are under 21 years of age.
• Abusive Behavior: Harassing or abusing customer support staff or other players.

9. Limitation of Liability

To the maximum extent permitted by law, akar33 and its operators, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to:

• Loss of winnings, profits, or data
• Service interruptions, technical malfunctions, or system errors
• Unauthorized access to your account due to your failure to maintain password security
• Third-party payment processing delays or failures
• Game provider errors or malfunctions

While we make every effort to ensure accurate odds, game results, and platform functionality, we do not guarantee error-free operation. In the event of a manifest error (obvious mistake) in odds, results, or payouts, we reserve the right to void affected bets and correct the error.

10. Responsible Gaming

akar33 is committed to promoting responsible gaming and preventing problem gambling. We provide multiple tools to help you stay in control of your gaming activity:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Establish maximum loss thresholds per period.
• Session Time Limits: Set maximum playing session durations.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account (24 hours, 7 days, 30 days, 6 months, or permanent).
• Reality Check Reminders: Receive periodic notifications showing session duration and win/loss status.

If you believe you may have a gambling problem, please contact our support team immediately at [email protected] to activate self-exclusion or other protective measures. We can also provide referrals to professional gambling support organizations. For more information, visit our Responsible Gaming page.

11. Intellectual Property

All content on the akar33 platform, including but not limited to text, graphics, logos, images, software, and game content, is the property of akar33 or its licensors and is protected by Indonesian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our platform without explicit written permission.

Game content provided by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) remains the intellectual property of those respective providers.

12. Account Suspension & Termination

12.1 Suspension by akar33

We reserve the right to suspend or terminate your account immediately, without prior notice, if:

• You breach any provision of these Terms & Conditions
• We suspect fraudulent activity, money laundering, or other illegal conduct
• You fail to complete KYC verification within a reasonable timeframe
• You provide false or misleading information during registration or verification
• You are found to be under 21 years of age
• Your account remains inactive for an extended period (typically 12+ months)

Upon termination, any remaining genuine account balance (excluding bonus funds) may be returned to you after deduction of any outstanding fees or chargebacks, provided you have completed KYC verification. Winnings obtained through breach of terms will be forfeited.

12.2 Voluntary Closure

You may request voluntary closure of your account at any time by contacting customer support. Any remaining balance will be returned to your registered bank account or e-wallet after processing. Voluntary closure does not release you from obligations incurred prior to closure (e.g., outstanding bonus wagering requirements).

13. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which akar33 operates, without regard to its conflict of law provisions. By using our services, you agree that any disputes arising from or relating to these terms shall be resolved through the following process:

1. Informal Resolution: Contact our customer support team at [email protected] to attempt resolution through discussion.
2. Formal Complaint: If informal resolution fails, submit a formal written complaint detailing the dispute.
3. Final Decision: akar33's decision on the matter will be final and binding, except where prohibited by applicable law.

You agree to waive any right to participate in class-action lawsuits or class-wide arbitration related to akar33's services.

14. Contact Information

If you have any questions, concerns, or require assistance regarding these Terms & Conditions, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our platform
• WhatsApp: Available through our customer support channels

Our Indonesian-speaking support team is available around the clock to assist you with any questions about these terms, account issues, deposits, withdrawals, bonuses, or responsible gaming tools.